FAQ

Delivery Charges
Delivery options are either Royal Mail Special Delivery (insured) £6.90 or Royal Mail Signed For (uninsured) £4.25 The cost for each includes delivery of your Impression Kit by first class post, a pre-paid returns envelope ( Uk only ) and your finished item sent by Special Delivery or Signed For Post. This also covers the cost to send extra Impression Kits if required. 1st Class post is also available at £2.00 (uninsured). We do recommend Special Delivery as this will insure your Jewellery againts loss or damage.

How long will it take for you to send me an Impression Kit?
As soon as we receive your order we aim to send out your Impression Kit within 48 hours, this may be slightly longer during busy periods. Please allow 7 working days for the delivery of your kit.

Is the kit easy to use?
Yes, the kit is very simple and only takes a few minutes of your time. The impression compound is a non-toxic plastacine type material,which comes with detailed step-by-step instructions and pictures for you to follow. Then just pop your impressions in the pre-paid envelope and send it back to us.
Hand and Foot Impressions are taken using a non messy inkless wipe, as used in maternity units.

What if the impressions I take are not satisfactory?
There is enough moulding compound to take 2 fingerprint impressions (we will use the best one out of the 2). If for any reason you are unable to get an acceptable fingerprint impression, don’t worry, just let us know and we will send you out a second kit free of charge.
Please ensure that you are happy with your impressions before returning them to us. Once we have received your impressions we will use the best impression supplied. If for any reason you have not taken your impressions correctly, we will send out a new impression kit free of charge.
There will be a charge of £5.00 for replacement Hand/footprint Kits.
No charge will be made for a 2nd Fingerprint Kit, but there will be a charge of £5.00 for any further fingerprint kits.

What will my fingerprint impression look like?
Every fingerprint is different, a babies or young childs fingerprint may not yet be well developed, the detail and definition in the Jewellery will be a direct impression from the fingerprint you supply. Capturing the little creases in the joint of the finger will add to the detail. Please take time to read the supplied instructions carefully to ensure you get the best result possible.
If you feel that there may not be enough detail in your impressions, you may wish to take a nail side impression which will guarantee detail, or maybe you would like to opt for a hand or foot impression.
Please note: fine lines and detail are unlikey to be visible on hand and foot prints due to the miniturisation process.

How long until I receive my fingerprint jewellery?
We aim to have your order ready within 28 days of receiving your impressions back, this may be slightly longer during busy periods such as Christmas, Mothers Day and Fathers Day. A priority service option is available during the checkout process for orders required within a shorter period of time. The charge for the Priority Service is £10.00 and your order will be dispatched within 10-12 working days of us receiving your impressions. If we are unable to dispatch your order within the 10-12 working days, a refund of £10.00 will be made for the Priority Service, and your order will be dispatched as soon after as possible. Cancellation of your personalised order cannot be made if work has already begun on your item(s).
The Priority Service may be withdrawn during busy periods.

If you have not requested the Priority Service option, but require your order by a specific date then the Priority Service option is advisable to ensure that you receive your Jewellery in time for that special occasion.

Is there a limit to the amount of letters I can have engraved on my chosen piece?
Most Charms will accommodate up to 6 or 7 letters with a fingerprint. The Dog Tags will take up to 8 and the teardrop charm up to 7. If you require a longer name or a short message such as ‘with love‘, ‘for mummy‘, ‘to my grandma‘ etc. then a separate charm can be ordered. If you are not sure if the name your require will fit onto your chosen piece, then please contact us to discuss your requirements. We can write names on the back of Charms or Pendants if there is not enough room next to the impressions, this will be done at our discretion, or if requested.

What will my fingerprint look like ?
All fingerprints are different, unique and individual to each person. The Fingerprint Jewellery examples featured on our website show a cross section of different impressions from very young babies to adults. The fingerprints of babies and young children are not as developed, therefore these impressions will show the shape and size of the finger, plus the little creases in the joint. Many people like to take the impression of the back of a babies finger, this will features all the little creases and the nail imprint.
Older children’s and adults fingerprints are much more defined, giving a typical fingerprint impression. ( please see our Wedding Jewellery for examples ).
Please note: The fingerprint impressions on the featured Jewellery images on our website are examples of a cross section of impressions, we have included examples of babies, childrens and adults fingerprint impressions to give as wide a range of examples as possible ,each and every fingerprint impression will be different and unique, the shape and size of each impression and the amount of detail will differ on all impressions. Therefore the featured impressions are for illustrative purposes only.
Please note: fine lines and detail are unlikey to be visible on hand and foot prints due to the miniturisation process.

Returns
We take great pride in our craftsmanship and hope that you will be happy with your purchase. We will repair or re-make an item that is damaged or faulty, If we have made a mistake on your item, for example misspelt a name, please inform us within 7 days of receipt and we will remake your item free of charge. We cannot accept returns on bespoke personalised orders.
All our Jewellery is quality checked and tested before sending out, please check your Jewellery upon receipt for faults, damage or name misspelling and contact us within 7 days. We only use the highest quality findings and fittings, our Sterling Silver Jump Rings are heavy duty for extra strength, and our Sterling Silver Cufflink Fittings are specially made to order and are strength tested before sending out. Please treat your Jewellery with care as Cufflink Fittings may break and Jump Rings can open if handled roughly.

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