Privacy
All personal information given to us will remain confidential. We will never give out or sell our mailing list to anyone.
Postage and Shipping
Postage options include Royal Mail Special Delivery (insured) or Royal Mail Signed For (uninsured) this includes postage of the Impression Kit, pre-paid returns envelope, plus Special Delivery, or Signed For delivery of your finished piece of jewellery.
International orders are welcome; please contact us for shipping costs.
All orders are individually custom made and we aim to send them out to you within 28 days of receiving your impression back, this may be slightly longer during busy periods. If you require an item by a specific date, please let us know, and we will do our best to oblige.
Ordering and Payment
We offer secure online ordering via Paypal. We also accept cheques and international money orders.
If you have any special requests or queries regarding an order, please feel free to e-mail us, as we are always happy to help.
Cancellation Policy
Orders may be cancelled within 7 days of placing your order, for a full refund. If your Impression Kit has been sent out before you cancel your order, a charge of £5.00 will be made for the Kit. Orders cannot be cancelled on bespoke items once they have been made.
Fingerprint Impressions
We will supply enough impression compound to take 2 impressions of each fingerprint. If you are not happy with your impressions, please let us know and we will send out another kit free of charge. If a returned fingerprint is deemed by us to be unusable, we will contact you to let you know and send out a new Impression Kit. All our Fingerprint Jewellery will show an exact
copy of the impression that you have taken, so please ensure that you are happy with the impression you have taken before returning. Example impressions are available upon request if you are unsure of how your impression should look.
Impression Compound should be used within 1 week of receiving your Impression Kit as the compound will begin to deteriorate after this time. If you require a new kit after this period a charge of £5.00 will be made.
Returns
We take great pride in our craftsmanship and hope that you will be happy with your purchase. We will only offer a full refund or exchange on items that are faulty, or that have not been made to the stated specifications. We cannot accept returns on bespoke personalised orders.
All our Jewellery is quality checked and tested before sending out, please check your Jewellery upon receipt for faults, damage or name misspelling and contact us within 7 days. We only use the highest quality findings and fittings, our Sterling Silver Jump Rings are heavy duty for extra strength, and our Sterling Silver Cufflink Fittings are specially made to order and are strength tested before sending out. Please treat your Jewellery with care as Cufflink Fittings may break and Jump Rings can open if handled roughly.
If you would like any further information or details, please get in touch, we would be glad to hear from you.
Policy